Refund Policy
Last updated: April 2026
REFUND POLICY
Effective Date: April 29, 2026
Thank you for choosing Hey Kiddos Playtime.
1. General Admission Tickets
All ticket sales are final unless otherwise required by law.
Unused tickets may be rescheduled or credited at management discretion.
2. Birthday Parties and Private Events
Deposits and party payments are generally non-refundable.
If cancellation notice is provided in advance, we may offer rescheduling subject to availability.
Late cancellations or no-shows may forfeit payments.
3. Memberships
Membership fees are non-refundable once billing has occurred.
Cancellation requests apply to future billing cycles according to membership terms.
4. Gift Cards
Gift cards are non-refundable and cannot be redeemed for cash except where required by law.
5. Weather / Emergencies / Force Majeure
Closures or interruptions caused by severe weather, utility failure, government action, emergencies, or events beyond our control may qualify for rescheduling or store credit at management discretion.
6. Duplicate Charges / Billing Errors
If you believe you were charged incorrectly, contact us promptly. Verified billing errors will be corrected.
7. Contact for Refund Requests
Email: contact@heykiddosplaytime.com
Phone: 508-251-2423
Have Questions?
If you have any questions about our policies, feel free to reach out.